Frequently Asked Questions

In 2009, we invented the CSA Philosophy to give everyone the opportunity to achieve Beautiful Skin for Life. Just use a vitamin C plus sunscreen by day, vitamin A by night. That’s it.

You can read more about our CSA Philosophy here and how our Founder, Elliot, came up with the whole idea on our blog. Or why not get your Medik8 skincare journey started right now with one of our CSA kits?

Yes, you can. If you order a vitamin C, sunscreen and vitamin A through our medik8.com CSA kit builder, you will receive a minimum of 12% off RRP of your chosen products plus a FREE full size cleanser (RRP €25). Give it a try here. From time to time, we also send customer offers via our Medik8 newsletter. Make sure you’re subscribed so you can make the most of them. Sign up here

In a nutshell: Personal Training for your skin read here.

Just like visiting a Personal Trainer at the gym, Medik8 offers you the opportunity to transform your skin from just 12 weeks* with the 12 Weeks to WOW programme. A totally bespoke course of Medik8 in-clinic peels plus homecare for you to follow over 3 months. The result? WOW skin everybody notices. To discover more have a read here to understand how it works and what to expect.

*Duration may vary based on skin type and condition.

We have thousands of clinics, doctors and salons globally who are all highly trained in the 12 Weeks to WOW programme. Find your most local ones here.

We've got more answers! Read in-depth about our exclusive personal training for your skin programme here.

Medik8 is a professional skincare brand so you will find us in specialist beauty salons, clinics, medispas and doctors’ offices across the world. We are in around 2000 points of sale globally as well as selected specialist online e-tailers.

If you are in the UK, you can contact our distributor, Skinbrands, on 0333 014 2434, who will be able to tell you your 5 closest Medik8 stockists. Alternatively, you can fill in their online form here.

If you are overseas, please fill in our online Contact Us form here and we will forward your inquiry to your local Medik8 distributor who can find out the nearest stockists for you.

We’d love to have you on board. We obviously have a few criteria we expect from our stockists like space and visibility for the brand, trained therapists eager to learn about Medik8 and mutually agreed sales targets to ensure we build a profitable, scalable business together.

If this sounds like what you’re looking for, find the local Medik8 distributor in your country. It is best to email or call them directly to discuss stocking the brand. If you can't find a distributor local to you, please fill in our business inquiry form and someone from the Medik8 team will contact you.

Nothing beats a face to face consultation with a trained professional. We’d recommend visiting one of our trained Medik8 professionals at your local stockist who can carry out a detailed analysis of your skin and lifestyle and devise a tailored Medik8 programme just for you. This has become so popular that we now have a programme called 12 Weeks to WOW to help transform skin over just 3 months. Find your local stockist here.

We do not test our finished products or ingredients on animals, nor do we allow suppliers or third parties to do so on our behalf. In full compliance with strict European regulations, we enforce a fixed cut-off date of March 11, 2013, and audit our supply chain annually to verify that no ingredients have been tested on animals anywhere in the world. Modern science provides reliable, cruelty-free ways to guarantee safety and efficacy, and we remain fully committed to a permanent global ban on animal testing. 

Unfortunately, as a cosmetic brand we are unable to provide specific medical advice relating to our products. We would strongly advise speaking with your GP or Midwife so that they can give you an accurate recommendation. The full ingredients list for each of our products can be found on the product pages of the Medik8 website.

However, for general guidance, the main ingredient we recommend to avoid during pregnancy or nursing is vitamin A; found in Intelligent Retinol, Crystal Retinal, any r-Retinoate and Night Ritual Vitamin A. We also recommend to avoid using Smooth Body Lotion during pregnancy/nursing.

We work with The Vegan Society to verify that our formulations meet their definition of 'vegan'. Products certified by The Vegan Society are identified on their individual product pages. We are working quickly to validate the remainder of our products. 

The Vegan Society defines ‘vegan’ if the manufacture and/or development of the product, and its ingredients, must not involve or have involved, the use of any animal product, by-product or derivative. The word 'animal' refers to the entire animal kingdom. That is all vertebrates and all multicellular invertebrates. 

If you have any queries about the vegan status of a particular product, our Customer Care team will be happy to provide the latest information. 

To create a beautiful product which we know our customers will want to use every day, we use "low-fragrance" in some products as experience is absolutely key to Medik8. For example, we sometimes use a low level of essential oils to imbue each formula with a subtle and elegant aroma. The fragrances themselves are at low levels and with reduced allergens - less than 0.15% in total. At these tiny percentages they are extremely unlikely to irritate the skin.

If you are interested in the fragrance contents of our products, you can find this in the ‘Good to Know’ section on every product page.

Unfortunately, we don’t offer product samples currently. We encourage you to visit one of our stockists so you can test our products in person. Find your local stockist here.

We’re very sorry to hear that and rest assured, this is quite rare. Please ensure you cease use of the suspected product immediately. If you bought the product via medik8.com, please contact our Customer Care Team at hello@medik8.com or call us on (0)20 8712 6020 to discuss your concerns. If you bought via your local Medik8 stockist or another online retailer, please contact them directly for advice.

Medik8 is an anti-ageing brand that thinks like a natural brand. We believe strongly in doing our bit to reduce our environmental footprint at every opportunity. We know it’s a value we share with our customers and we just couldn’t do it any other way.

Actions not words….. We have various ongoing initiatives; some big, some small; to help minimise our environmental impact. It is such a big priority that touches everything we do: from implementing cold manufacturing processes to minimise our energy consumption, to ingredient audits to ensure sustainable sourcing, to 100% recycled PCR plastics, paper and card and even soya ink printing. We really are tackling sustainability head on - in a big way. It’s not just greenwashing. This is serious stuff. Read more about our crusade here.

Our next-gen Crystal Retinal formula is housed in our silver, airless tubes, for optimal stability. 

Sometimes, it can take a little while for the pump to get going. This is quite common with this type of pump, and is known as priming. You can prime it by pressing the pump multiple times until some product comes out. 

If you are finding that this is not the case for your product, we have a further 3 top tips to help you pump your Crystal Retinal.

1) Try holding your tube with the pump facing down when pressing on the pump.

2) Squeeze the tube as you press the pump; start squeezing from the top of the tube and moving down towards the pump.

3) Make sure to store Crystal Retinal standing up, on its lid so gravity pulls the formula downwards. 

For more information, please see the following video on Medik8 Airless Tubes.

We’ve all been there - don’t panic. We will do our utmost to amend your order if we can. Orders placed before 4pm Monday to Friday are processed the same day, so do get in contact with us as soon as possible. Click here to contact us.

From time to time, we offer discounts on selected products via our medik8.com newsletter. Log in to your account to sign up. Go into My Account by clicking on the person symbol in the top right hand corner of your screen, then choose 'Newsletter Subscriptions' and ensure the 'General Subscription' box is ticked.

No import taxes and duties will need to be paid as orders are shipped directly within the EU.

We have a dedicated page full of useful information on deliveries, tracking, returns and refunds. Click here for more details.

We have a dedicated page full of useful information on deliveries, tracking, returns and refunds. Click here for more details.